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How we handle your privacy on 456 win

When you open an account with us, your personal details, payment information and account activity are protected under clear, straightforward policies.

Data collection explained clearlyPayment details kept secureYour rights on record
Explore the Lobby Read FAQ
456 win How we handle your privacy on 456 win
REACH OUR TEAM

Contact us about your privacy

Live chat Open your account and head to the support bubble in the lobby. Our team answers privacy questions weekdays 09:00–23:00 Indonesia time, Sundays 10:00–22:00.
Email support Send a privacy request to our inbox — include your account email and describe what you need. We respond within 48 hours on weekdays.
In-account settings Browse your Privacy & Security section after login to view data we hold, manage cookie preferences and request account information exports.
HOW WE PROTECT YOU

Data security and your account control

Account encryption

Your login credentials and session tokens are encrypted end-to-end. When you deposit via DANA, OVO, GoPay or QRIS, payment details are processed through secure payment gateways and never stored on our main servers.

Cookies and tracking

We use cookies to remember your login, store your language preference and track which games you browse. You can adjust cookie settings in your account preferences or your browser — some features may work differently if cookies are disabled.

Device and location

When you log in from a new device or city, we may ask you to verify your identity. This helps us spot unauthorised access. Players in Bandung, Medan and across Indonesia can manage trusted devices in their security dashboard.

Data retention

We keep your account data for three years after closure to meet financial and regulatory requirements. After that period, your personal details are anonymised. Game history and transaction logs remain for compliance purposes.

Your data rights

You can request a full copy of your data, ask us to correct inaccurate information, or request account deletion where local law permits. Contact our support team with your account email to start a data request.

Third-party access

We share account information only with our payment processors, fraud-detection partners and legal authorities when required by law. We never share your data for marketing purposes.

Privacy policy questions answered

When you close your account, your personal details remain encrypted and inactive on our servers. We keep transaction records for three years to meet financial obligations. After that period, your name and email are anonymised but your account history stays archived for compliance. You can request permanent deletion where local law permits.

Yes. Log into your account, open Settings > Privacy & Security and select 'Download My Data'. We compile your registration details, deposit history, game activity and support interactions into a file we send to your email within 72 hours. You can also ask our support team to review specific data points.

Your payment details are never stored on our servers. When you deposit, your DANA, OVO, GoPay or QRIS account redirects through encrypted channels managed by your bank or e-wallet provider. We receive only a confirmation token and transaction ID — not your actual payment credentials.

Only our support team can view your account details if you contact them with your registered email. Our fraud team automatically reviews suspicious activity but does not share results outside 456 win. Law enforcement can request your data if they provide a valid legal order.

We use session cookies to log you in, store your language choice and remember your lobby preferences. We also use analytics cookies to see which games are popular and spot broken features. You can manage or disable cookies in your browser or account settings — some lobby features may work differently.

No. We do not sell or lease your personal information to third parties. We share data only with our payment processors to complete transactions and with fraud-prevention partners to detect scams. We never share your data for marketing, advertising or research purposes.

Contact our support team immediately via live chat or email with your account email address. We can review login history, freeze your account temporarily and help you reset your password. If you've authorised DANA, OVO, GoPay or QRIS from an unfamiliar device, ask your payment provider to revoke that connection.

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